TOTP using the cidaas Authenticator

Time-based One-time Password (TOTP) is a computer algorithm that generates a one-time password (OTP) that uses the current time as a source of uniqueness. TOTP is valid only for 30 seconds and is a way to circumvent the traditional SMS based OTP

Prerequisites to Configure TOTP

1. The cidaas Authenticator app should be installed and set up for your account on your mobile.

2. TOTP should be enabled by the admin under Multifactor Settings in the admin dashboard.

3. In the Admin Dashboard, under Apps > App Settings > Edit App > Advance Settings > Authentication, TOTP should be added to the Authentication field.

Always ask for 2FA must be enabled to configure TOTP for two-step verification.

Configuring TOTP for Passwordless Authentication

TOTP can be set as a passwordless authentication method during login on the user self-service portal.

To configure it, follow these steps:

1. Register using either your email ID/mobile number/user name by clicking the relevant tab, providing your credentials, and tapping the arrow button.

2. Provide the password and click the Register button to complete the registration.

3. Once registered, login to your user portal account on your desktop or laptop, and tap the Login & Security tile.

4. On the Login & Security page, click Generate QR Code for the TOTP multifactor authentcation.

This will display the following QR code to be scanned.

5. Scan the QR code using your cidaas Authenticator mobile app and enter the 6-digit code you see on the cidaas Authenticator app on your user portal screen.

6. The following screen appears on your user portal page after the code is verified successfully.

You will notice the status for TOTP on the user portal changes to Configured.

7. On the cidaas Authenticator app, the following success confirmation screen is displayed.

On the home screen of the app, TOTP is listed under Authenticator.

Logging in using TOTP

You can now login to the user self-service portal on your desktop/laptop using TOTP using the following steps:

1. Click the TOTP icon displayed under How do you want to authenticate? and type the code received on your cidaas Authenticator app and click the ">" arrow.

2. You will be logged in successfully if the TOTP you've provided is correct.

Congratulations! TOTP has been configured as an authentication method for your account.


TOTP can be set as a passwordless authentication method during login on the Admin dashboard.

To configure it, follow these steps:

1. Login to the Admin dashboard and click the profile icon > My Account option.

2. Click Physical Verification Setup to view the TOTP tile under Set up Physical Verification.

3. Click the edit icon on the TOTP tile.

4. In the Set up cidaas Authenticator window, scan the QR code displayed using the cidaas Authenticator app where you've set up your admin account or using TOTP on the Google Authenticator app, and click Next.

5. In the Confirm that it works window, type the 6-digit code you see on the cidaas Authenticator app.

6. Click Finish.

The following message is displayed on the cidaas Authenticator app.

7. On the Admin Dashboard, provide a friendly name for this set up (optional).

TOTP is now added under Configured Authentication Types in the Physical Verification Setup section.

On the cidaas Authenticator account, TOTP is added for your cidaas Dev (admin) account.

Congratulations! TOTP has been configured as an authentication method for your account.

Logging in using TOTP

You can now login to the admin dashboard using TOTP authentication by following the steps mentioned below:

  1. On the Admin Portal login page, click Passwordless Authentication.
  2. Type your email address and click PROCEED.
  3. On the two-step verification page, click the TOTP tab.
  4. The TOTP code is displayed on the notification window that appears on your Authenticator app.
  5. Type this code when prompted on the Admin dashboard login page and click Verify.

You will be logged in successfully when the TOTP entered is correct.

This completes our discussion on TOTP passwordless authentication for an enterprise application user.

Should you have any questions or need further assistance, please contact our support team.

We'll be happy to help. Thank you!



This completes our discussion on TOTP passwordless authentication for an enterprise application user.

Should you have any questions or need further assistance, please contact our support team.

We'll be happy to help. Thank you!



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